Frequently Asked Questions
We’re here to make shopping with Sister’s Closet as easy and enjoyable as possible.
If you don’t see your question below, feel free to reach out, we’re always happy to help!
Do you offer free shipping?
All orders over $150 ship FREE.
How long does shipping take?
Shipping averages 3-5 business days once the order has left our storefront.
Do you ship internationally?
No, we currently ship within the United States only.
Do you offer local pickup?
Yes! Local pickup is available. You’ll receive an email when your order is ready.
Can I change or cancel my order?
We process orders quickly, so we’re unable to guarantee changes or cancellations once an order is placed. If you need help, reach out as soon as possible and we’ll do our best!
I entered the wrong address—what should I do?
Please contact us immediately. If your order hasn’t shipped yet, we’ll try to update it.
What is your return policy?
Returns are accepted within 14 days of purchase for store credit only. Items must be unworn, unwashed, and have original tags attached. No refunds.
Do you offer exchanges?
Yes, exchanges are available based on product availability. Reach out and we’ll help you through it.
What items are final sale?
All sale, discounted, and doorbuster items are final sale. Accessories, bodysuits, intimates, and swimwear are also final sale.
How do I start a return?
Please reach out to us directly at jessica@sistersclosettx.com